Date & Time
30 March 2023 – 18.00 – 02:00
5+ Professionals

About Delivering for the Customer


Network Rail’s ‘Putting Passengers First’ initiative is focused not just on large-scale infrastructure projects, but to ensure that all the rail journeys made every day are made easier and more convenient for fare-paying passengers.  It’s vital that customers are at the heart of everything we do, this category is open to train operators and companies who have delivered a product, service or solution which has improved the customer experience.

Judges will be looking for evidence of:

• Evidence of how the solution has benefited the customer
• Operational, freight, telecoms, and technical expertise
• Initiatives that support rail with the delivery of passenger and freight

Application Process


Applications will only be accepted when submitted via the online form.

Each award will require a unique application, duplicates will not be considered.

We will only accept applications via the attached template file.

Awards Submission